Terms of Service

These Terms apply when you use hexagonhq.com (the “Site”), and in particular when you join the community, sign up for a drop, send a receipt or apply as a creator.

The Site is run by Hexagon HQ B.V., Henri Polaklaan 40B, 1018 CT Amsterdam, the Netherlands (registered office: Amsterdam; Chamber of Commerce no. 69392927; RSIN 857857691) (“we”, “us”). HEXAGON HQ is the record label founded by Don Diablo. Hexagon HQ B.V. also runs Don Diablo’s website, dondiablo.com.

Some drops, events or campaigns have extra rules, shown on their page or in the message about them. Those rules apply on top of these Terms; where they differ, the specific rules apply to that drop.

• You must be 16 or older to join the community, sign up for a drop or send a receipt. If a drop or event has a higher age limit, or is only open in certain countries, we say so with that drop.
• Use your own, real details. One person, one entry.

Our sign-up forms include consent to marketing messages, and the text above the button says so: “By submitting you agree to receive news, drops and offers from Don Diablo and HEXAGON by email and SMS. Unsubscribe anytime.” That is the case when you join the community, sign up for an event or merch, send a receipt to unlock release extras, and apply as a creator if you give your email address. Other forms, such as the artist forms in a welcome deck, don’t include it. With a sign-up form, you agree to receive news, drops and offers from Don Diablo and HEXAGON by email and SMS, including about:

• New ticket releases for HEXAGON, HΞXHIBITION and FUTURE events and Don Diablo shows
• Music releases by Don Diablo and HEXAGON HQ artists
• Merchandise, livestreams and other offers from Don Diablo and HEXAGON (including offers we run together with partners)
• Surveys, content, and community updates

Don Diablo and HEXAGON share one mailing list, so these messages can come from either (Privacy Policy, section 7). Unsubscribing stops messages from both, and doesn’t cost you your membership, your place in a drop or the extras you unlocked.

Message frequency varies. Message and data rates may apply. Reply STOP to any text to stop receiving texts, and use the unsubscribe link in any email from us. For help, email hello@hexagonhq.com. See our Privacy Policy for how we handle your data.

• Joining the community is free. After joining you get the link to our WhatsApp community, where we share first access, free events, giveaways, presales and new music.
• The WhatsApp link, and the links we share there, are for members. Please don’t share them publicly.
• In WhatsApp, WhatsApp’s own terms also apply. Be respectful: no spam, harassment, hate, selling or advertising.
• We may remove or block members who break these Terms, without warning.
• You can leave at any time in WhatsApp. To also have your data deleted, see our Privacy Policy.

A drop is something we offer for a limited time or in limited numbers, for example early access to tickets, a free event, a giveaway, release extras or merch. What you can get, how many there are, and when the drop opens and closes are stated with each drop.

• A drop opens at the time stated and closes at the time stated, or earlier if everything is gone. Entries that arrive before it opens or after it closes don’t count.
• One entry per person. Entries with the same email address (including variations, such as dots or a +tag in a Gmail address) or with the same phone number count as one person; only the first one counts.
• Signing up gives you the place in line or the access described with the drop. It is not a ticket, unless the drop says so. Tickets are sold by the ticket partner named with the drop (section 13).

• Places and rewards go to the first entries that meet the rules, in the order in which our server registered them, to a fraction of a second. For a sign-up, that is the moment it arrives; for a receipt, the moment it has been received and read, which usually takes a few seconds. Your own clock and the moment you pressed the button don’t count, and we don’t correct for the speed of your connection or device.
• It is not a lottery: there is no draw.
• Rejected entries and duplicate entries don’t count. If you send a new receipt, for example after a rejection, your place in line is based on the new one.
• We contact the people who got a place by SMS, email or WhatsApp. If someone turns out not to meet the rules, or doesn’t respond within the time stated in our message, we may offer the place to the next person in line.
• Giveaways in our community work the same way, first come, first served, unless the drop says otherwise.
• If a drop is ever decided by chance, for example a giveaway with a draw, we publish separate rules with that drop before it opens: who runs it, when it runs, the prize and its value, how and when winners are chosen and told, that taking part costs nothing beyond your normal phone or data costs, that under-18s need permission from a parent or guardian, and where to send a complaint. Those rules then apply to that drop.

For some releases you can unlock extras, such as downloads or access, by sending your Beatport receipt.

• The receipt must be your own and genuine: a completed purchase on Beatport (an order confirmation, receipt, invoice or your order history; not a cart or a wishlist), with a readable order number and purchase date, bought on or after the day the drop started (unless we accept earlier purchases for that drop), and including the track of the drop.
• No edited, fake or borrowed receipts, and no receipt that someone else already used. Each order number counts once per release.
• An AI model reads your receipt and our system checks it against these rules. If everything matches, the extras unlock right away. If not, a person on our team checks it. The AI never rejects a receipt; only an order number that was already used is refused automatically, and a newer upload replaces your earlier one that was still waiting. If a person rejects your receipt, you will see the reason and can send a better one. If you send a new receipt, your place in line is based on the new one (section 6). Disagree with the outcome? Email hello@hexagonhq.com and we will look at it again. How we handle your receipt: Privacy Policy, section 4.
• Your purchase is between you and Beatport. We don’t sell the track and can’t refund it. A purchase that is refunded or cancelled doesn’t qualify.
• Sending a receipt also signs you up for news, drops and offers from Don Diablo and HEXAGON, as the text above the button says (section 3). Your receipt itself is only used to check your purchase.

• Rewards and extras are personal. You can’t sell them or pass them on to someone else, and there is no cash alternative.
• Downloads and other extras are for your own use. Don’t share, upload or sell them: the music and other content belong to the label, the artists or their licensors (section 15).
• If an extra is only available for a limited time, we say so with the drop.
• Access to an event is subject to the rules of the venue and the promoter, including capacity, age and ID checks.

We may refuse, remove or cancel an entry or a reward, and block someone from future drops and keep the details we need for that block (Privacy Policy, section 12), if we reasonably suspect abuse, for example edited, fake or someone else’s receipts, several identities, bots or scripts, or breaking these Terms. We may do this even after a reward was given.

We may change, postpone, end early or cancel a drop if we need to, for example when an event is cancelled or changed, because of a technical problem, or because of abuse. Where we can, we let the people who entered know. Taking part in a drop is free (apart from any purchase you make yourself, such as a track on Beatport). Unless the law says otherwise, you can’t claim compensation when a drop changes or is cancelled.

• Applying doesn’t guarantee a paid promotion. If we choose you, we agree the details with you separately, such as what you make and what you are paid.
• We pay through PayPal, to the address you gave us. You are responsible for your own taxes.
• Content you make for a paid promotion must be marked as an ad where the rules require it.
• If you give your email address when you apply, section 3 applies.

Demos are sent through TrackStack, whose own terms also apply. If you upload a demo, you confirm that you own the rights to the recording and the underlying composition (or have written permission from everyone who does), and you grant HEXAGON HQ a non-exclusive, royalty-free, worldwide licence to receive, listen to, and internally evaluate the demo for A&R purposes.

We do not publish, release, or commercially exploit demos without a separate signed agreement. We are not obliged to respond to every submission. We don’t pay for unsolicited demos.

Tickets are sold through our partner ticketing platforms. When you click through to a ticket shop you also accept the ticketing partner’s own terms. We are not responsible for ticket issues caused by those partners, but we will help where we can. Contact hello@hexagonhq.com.

Event line-ups, dates, venues, and prices are subject to change. HEXAGON HQ is not the legal organiser of every event listed: sometimes we are the headliner or curator of a third-party event. The promoter named in the ticket terms is responsible for delivering the event.

You agree not to:

• Submit fake names, emails, or phone numbers
• Sign up other people without their permission
• Send edited, fake or someone else’s receipts
• Use bots, scripts or other automated tools to enter drops
• Reverse engineer, scrape, or systematically copy the Site
• Use the Site or our marketing list to send spam, harass, or commit fraud
• Upload anything that infringes someone else’s rights or is unlawful

We may suspend or terminate access for anyone who breaks these rules.

All trademarks, logos, recordings, photographs, and copy on the Site are owned by HEXAGON HQ, our artists, or our licensors. You can share Site content in a non-commercial way (e.g. linking from social media). You can’t use our IP commercially without written permission.

The Site is provided “as is”. We do our best to keep it working, but we can’t promise that it always works or is free of errors.

We are not liable for indirect damage, such as lost profit, or for damage caused by third parties such as Beatport, ticket partners, WhatsApp or your mobile provider. This does not apply if the damage is caused by our intent or gross negligence, or where the law doesn’t allow us to limit our liability. Nothing in these Terms takes away your rights as a consumer under mandatory law.

These Terms are governed by Dutch law. If you are a consumer, this does not take away the protection of the mandatory law of the country where you live. You can take a dispute to the competent court in the Netherlands or where you live; we will only bring a case against you in the court where you live.

We may update these Terms from time to time. The “Last updated” date reflects the latest revision. Continued use of the Site after a change means you accept the new Terms. For a drop you already entered, the Terms that applied when you entered stay in force.

Hexagon HQ B.V., Henri Polaklaan 40B, 1018 CT Amsterdam, the Netherlands (registered office: Amsterdam; Chamber of Commerce no. 69392927; RSIN 857857691).

General: hello@hexagonhq.com
Privacy: privacy@hexagonhq.com